Improvement of Library to Student Communication Using Six Sigma Methodology

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Authors
Stamps, Quinn
Lechner, Liam
Boyle, Delaney
Walker, Kelsey
Burbank, Jamie
Advisor
Dimian, Adel
Editor
Date of Issue
2024
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Citation
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Title
Improvement of Library to Student Communication Using Six Sigma Methodology
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Presentation
Description
Abstract
Utilizing the Six Sigma Methodology of D-M-A-I-C (Define, Measure, Analyze, Improve, and Control) and statistics, we aimed to improve the process associated with the library’s communication of services to students. Our goal in this project was to reduce variation in order to enhance the efficiency of library communication. The project’s scope covered the resources and offerings of the Library & Learning Commons, which includes the Writing Center, Communication Center, and Tutoring Center. We found key variables that created process defects. This project also analyzed multi-media communication, including emails, social media, physical advertisements, speeches, and meetings.
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Semester
Department
Business